The Knowledge Services Strategy is a key initiative of Advantage Wollongong. Knowledge Services span some of the fastest growing sectors of the economy. They are intensive users of technology and skilled people.

The Knowledge Services Strategy concentrates on three key growth sectors that already have a substantial footprint in Wollongong. These are ICT, Financial and Shared Services. Shared Services are a business activity that links these three growth sectors. They form an important and integral part of the strategic approach to Knowledge Services. ICT services and technology provides an important function as an enabler of Shared Services. It is only through technology developments in ICT that the growth in Shared Services has been possible.

Wollongong has experienced strong growth in Shared Services as companies in this expanding sector tap into the city’s stable, skilled, multilingual workforce, competitive business costs, modern business infrastructure and superb connectivity.